Refund Policy
Last Updated: August 2, 2025
1. Subscription Plans
No Partial Refunds: Payments for annual or monthly plans, including developer or API subscriptions, are non-refundable. This includes any unused portion of your subscription period.
Pay-Per-Use and API Billing: Charges for API usage, per-call billing, or other pay-per-use services are also non-refundable. You are responsible for all usage fees incurred through your account.
Cancellations: You may cancel your Adesic subscription (annual, monthly, or API) at any time from your dashboard. Once canceled, your plan remains active until the end of the current billing cycle. You will not be charged for future billing periods. No prorated refunds are issued for unused time or unused API calls.
Billing Errors: If you believe you have been incorrectly charged, please contact support within 30 days of the charge. We will investigate and correct any confirmed errors. All usage and subscription fees remain non-refundable except in the case of confirmed billing errors.
2. Cryptocurrency and Fiat Transactions
Finality of Transactions: All cryptocurrency, token, and fiat transactions initiated via the Adesic platform are final and non-refundable once completed. We do not reverse, cancel, or refund completed transactions except as expressly provided below.
Failed Transactions: In the rare event that a transaction fails due to a verifiable error or malfunction on the Adesic platform, and funds are not delivered or credited as intended, we will refund the affected amount. Only unrecoverable loss of funds due solely to an identifiable error attributable to Adesic is eligible for a refund, at our sole discretion.
No Refunds for User Error: Transactions sent to incorrect wallet addresses or with incorrect details provided by the user are not eligible for a refund.
No Chargebacks: Adesic does not support chargebacks or reversals of cryptocurrency or fiat payments. All payments are considered final and irrevocable.
3. Fraudulent or Unauthorized Transactions
If you believe your account has been compromised or a transaction was unauthorized, contact support atsupport@adesic.com immediately. We reserve the right to investigate any claims of fraud or unauthorized activity and may, at our sole discretion, issue a refund or credit if appropriate.
4. Refund Claims Process
- Notify Us Promptly: Contact Adesic Support within 30 days of the failed transaction by emailing support@adesic.com.
- Provide Details: Submit detailed information about the transaction, including transaction ID, date, amount, and a description of the issue.
- Cooperate with Verification: Allow Adesic to investigate the transaction. We may request additional information or documentation to verify the claim.
- Claim Evaluation: All refund claims are subject to investigation and may be denied if the loss is not attributable to Adesic’s error, or if you fail to provide requested documentation.
5. Exclusions
Refunds and compensation do not apply in the following circumstances:
- User Error: Transactions sent to incorrect wallet addresses, or with incorrect details provided by the user.
- Incorrect Banking Information: Incorrect or incomplete banking details provided by the user.
- Third-Party Errors: Transactions that fail due to errors by third-party service providers, payment processors, or banks.
- Customer Negligence: Losses resulting from the user’s failure to follow procedures or provide accurate information.
- Network or Blockchain Events: Losses or delays caused by blockchain network failures, congestion, smart contract vulnerabilities, or events outside Adesic’s direct control.
- Force Majeure: Events beyond Adesic’s reasonable control, including but not limited to natural disasters, war, cyberattacks, or government actions.
- Fraudulent or Illegal Activity: Claims involving suspected fraud, regulatory violations, or illegal transactions are not eligible and may be reported to the authorities.
- Aggregated Claims: Refunds or compensation are evaluated on a per-transaction basis. Aggregated or cumulative claims across multiple transactions are not permitted.
- Ineligible Transactions: Only transactions conducted directly through the Adesic platform and in compliance with our Terms of Service are eligible for a refund. Transactions outside of Adesic’s direct control, including those using unauthorized third-party services, are excluded.
6. Additional Terms
- Finality: Refunds or compensation are issued at Adesic’s sole discretion and only after verification of eligibility.
- Recovery of Funds: If Adesic compensates you for a failed transaction and subsequently recovers the lost funds, you agree to promptly return any duplicate or excess funds to Adesic or cooperate to facilitate the return of those funds.
- No Insurance or Government Guarantee: This refund policy is a voluntary, company-backed policy. It is not a form of insurance and is not backed by any government agency, including the FDIC, SIPC, or any other deposit insurer. Adesic is not an insurer and this policy does not constitute insurance or a guarantee of reimbursement.
- Statutory Rights: Nothing in this policy affects your statutory rights under applicable law.
- Amendments: Adesic reserves the right to amend this refund policy at any time. Any changes will be communicated via our website and apply to transactions conducted after the effective date of the amendment.
7. Contact Us
For questions or support regarding this policy, email us at support@adesic.com.